Attention Should Be Paid To N Communication Etiquette In The Workplace.

Basic etiquette must be

:

Do not make calls during others' rest time. They are not allowed to make phone calls before 7 a.m., 10 after midnight, lunch break and meal time.

Phone calls should be dialed at work time.

Business calls can only be called "hello" when the confirmation signal is good or bad. Other occasions are prohibited.

In order to speak clearly and clearly, we must start with the conclusion.

When you encounter numbers and proprietary words, you should repeat them and be careful not to make any mistakes.

In order to tell oneself what he forgot to say and call the other person again, he would interrupt the work many times and cause great trouble to the other party.

The so-called "3 minute principle" refers to: when making a phone call, we should consciously and consciously control each call time in 3 minutes, and try not to exceed that limit.

The basic requirements for call time are: shorter is better, shorter is not longer, it is not very important, urgent and cumbersome affairs are generally not suitable for overlong.

It is best to list each other's names, phone numbers and key points.

This avoids the lack of coherent and current thinking in conversation.

After the call is connected, don't forget the unit, the job and the name.

Please turn to the phone to thank the other person.

Speaking on the phone must be pragmatic, most taboo hesitant, ambiguous.

After greeting, you should go straight to the theme.

If you want to say something, you should stop talking.

Therefore, do not stop talking about it, and continue to talk about it.

In that case, it will make the other person feel lazy and lacking in accomplishment.

If a phone call is made between a colleague or a friend, who will call the other person first?

The way to hang up the phone is not to be despise.

Throwing the microphone around is a great disrespect to the phone receiver.

Before the phone is hung up, the other person has always put the receiver on his ear and listened.

In addition, there are many aspects of etiquette to answer when answering the phone.

But don't ring the Bell once, pick up the receiver.

This will make the other person feel very sudden and easy to drop the line.

Don't let others do the work, let alone children answer the phone.

After greeting each other, you should take the initiative to report the name of the company or department and your name. Avoid picking up the phone and asking, "Hello, who are you looking for?"

Let's not use the "say!", "speak!", "hear, say!" hard phone call. It's not only rude but also makes you feel arrogant. It's like putting on airs.

When you end a telephone conversation, you usually call it on the side of the phone, and then leave each other politely.

No matter what reason the telephone is interrupted, the party who initiatively calls should be responsible for redial.

If the "moment" exceeds 30 seconds, it will make the person who telephoned feel time is slow and easily cause the other party's displeasure.

Although the other person can not see your face, your joy or irritability will still be revealed through intonation.

Never chew gum or eat while you are on the phone.

But sometimes I don't notice that my voice is very small, and some of my pronunciation is not very clear.

If it is the cause of the telephone, you should change the phone in time, so as not to always make the other person unable to hear clearly and cause dissatisfaction.

If an important guest or someone calls during a meeting, he can explain the reason, apologize and promise to contact later.

You can tell the reason for the party on the phone, wait a moment, and then pick up another phone immediately.

When you have numbers or special words, you should repeat them and make no mistakes.

Business telephones only say "hello" when the acknowledgement signal is good or bad. Other occasions are prohibited.

It is most common not to return calls in time.

In order not to lose every opportunity to make a deal, some companies even make a reply to the telephone message within one hour.

If you really can not call back in person, you should trust others to do so.

You can sell products to people you don't know by phone, but in Europe, Latin America and Asia, telemarketing or long time business on the phone is unacceptable.

The best way is to talk face to face with customers, and telephone is mainly used for arranging interviews.

Of course, once the two sides meet, it will be more convenient to use the telephone.

When replacing telephone calls, you should pay attention to courtesy, respect for privacy and timely communication.