The Importance Of Business Etiquette In Business Activities

Knowledge of business etiquette

Purpose of business etiquette

1, to enhance personal accomplishment, Bill Gate said, "enterprise competition is the competition of the quality of employees". And then to the enterprise, that is, the competition of corporate image, the details of education and the quality of details.

2, facilitate our personal interaction.

We will encounter different people in business dealings, and how to associate with different people is to pay attention to art. For example, praising people should also pay attention to art, otherwise, even exaggerating people will make people feel uncomfortable.

3, help to maintain corporate image.

In business communication, the personal representative is the whole, the personal image represents the corporate image, and what the individual does is the typical live advertisement of the company.

Every move, every word and action is silent at this time.

business etiquette

Classification

Manners: manners are self - expression. A person's external behavior can directly indicate his attitude.

Be courteous, generous, observe the general progress and etiquette, and try to avoid all kinds of impolite and uncivilized habits.

Speech Etiquette: when you speak, you should recognize your identity.

Anyone who speaks on any occasion has his own specific identity.

This identity is also its own "role status" at that time.

For example, in your own family, for your children, you are a father or a mother. For your parents, you are a son or a daughter again.

It is inappropriate to talk to the elders or elders if you use the tone of speaking to a child, because it is impolite and improper.

Etiquette of meeting:

During the meeting, etiquette is to be paid attention to, and the first round effect is mentioned before. The first impression is very important. In a daily life, a young lady shook hands with a gentleman. Some of the ladies thought they were very ladies and very polite, but on the contrary they did not behave politely. They had not seen the world and were not generous enough.

(performance of handshake).

Shake hands with 2 kilograms of force.

Several important details of meeting etiquette

Telephone etiquette: to answer the phone in time: Generally speaking, in the office, the phone should be answered before it rings 3 times. After 6 times, you should apologize: "I'm sorry to keep you waiting."

If the receiver is doing something important that can not be answered in time, the representative should explain it properly.

If you do not answer the phone in time, do not apologize, or even extremely impatient, it is extremely impolite behavior.

Answering the phone as soon as possible will make a good impression on the other person and make the other person feel valued.

Introducing Etiquette:

First, try to deliver a business card first and then introduce it. When you introduce yourself, you should be brief and clear. Generally speaking, within 1 minutes, the content will be standardized, and you should speak out according to the needs of the occasion.

Introduce others: first, as a referee, different referrals will give different treatment to guests.

It should be introduced by the highest official of the host party.

The second is the introduction of the order, "respecting the people behind the house", after the male first woman, after the old, after the first, after the first, if there are many people on both sides, we need to start with the high position of the host.