The Communication Skills Of Sales People Are Very Important.

Communication means speaking, not exactly.

Communication is the way to establish contact between people, but it is not the only way.

For example, oral speech, written language, facial expression, body language, music and picture art language.

It's all about communication.

Your body tells the other person, "I am listening to you"; check -- "your opinion is..."

Check your understanding; accept -- look with your eyes, listen with your ears, and think with your head; reject -- speak frankly and politely.

"No"; Express -- express your inner meaning in an accurate and specific language; body voice -- speak more accurately in body voice than in voice, and convey your true meaning.

Effective communication means effective communication, not only for sender, but also for recipients.

For the sender, it is necessary to clearly understand the purpose of communication, the meaning of the symbols used, the route of pmission and the response that the receiver may make.

For recipients, they must learn how to listen, not only to understand the contents of information, but also to hear sender's feelings and emotions expressed in the process of information pmission.

Before we communicate, we should try to understand and grasp the actual situation of each other's psychology and behavior, so that we can understand each other's words, deeds and even words in the process of communication.

Pay attention to two-way communication, two-way communication and feedback process, so that sender can understand in time how information is understood and received in reality, so that recipients can express difficulties in accepting, thus they can be helped and solved.

Only when information is familiar to both parties and routines, or whether the objective object reflected by the information is very clear, and the accuracy of the information is guaranteed or must be pmitted quickly, it is appropriate to adopt one-way communication under these circumstances. Otherwise, two-way communication should be taken.

Parallel channels must pay attention to the utilization of parallel channels when there are necessary and possible conditions.

If oral communication is supplemented by memos, language communication is supplemented by facial expressions, gestures, and a summary of the outcome of the meeting. These are easy to deepen and speed up people's understanding and acceptance of information.

Correct application

Use the language that the other person understands, meaning should be clear, pay attention to concentration, sincere feelings.

Organizational design should be effective and effective, avoid overlapping of institutions and excessive levels of phenomena.

The organizational climate makes the interpersonal relationship in the organization harmonious.

1, clarify concepts and related matters before communicating.

2, check whether the real purpose of communication is clear.

3, consider all kinds of circumstances when communicating.

4, communication content should try to get others' opinions.

5, attention should be paid to content and intonation when communicating.

6, pmit effective information as far as possible.

7, we should have the necessary feedback to track and urge.

8, not only focus on the present, but also focus on tomorrow.

9, we should try our best to do what we say.

10, we should spare no effort to become a "good listener".