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Xidan Joy City: Experience Of Intelligent Parking

2015/3/29 10:47:00 47

Smart ParkingCustomer ExperienceXidan

Parking in Xidan is a well-known fact.

There are more than 1100 parking spaces in Xidan's Joy City, one for merchants and more than 800 for customers.

Even the staff of Xidan joy's city will have to wait outside for 20 minutes to come in on Sunday.

Parking lot

All this, along with

Xidan Joy City

The smart car park has changed.

When customers have not yet entered the parking lot, they can see how many parking spaces there are through WeChat, how many parking spaces are left, and how many parking spaces there are on each floor.

There are two colors in the parking lot. The green ones are free, and they can be stopped. The red part is already owned by cars.

Seeing this, the customer can go directly to the navigation to find his own parking space.

According to the reporter, this is a system updated according to seconds.

In every parking lot, there is an ultrasonic detector, if a customer stops the car at a leisure time.

position

The detector will automatically turn red; when the car is gone, the probe will turn green.

The color change of the probe is bound to the whole system of Xidan joy's city. The information department can directly take the data of the detector to do the analysis.

The intelligent parking lot also has a function of reversing the car.

Many people feel this way. The parking lot is large. Many people can't find it after stopping the car. The more customers are 110 who can't find a car, they say, "my car is gone."

In order to improve the user experience, the WeChat service sign of Xidan Joy City has a function of parking and searching. By parking the function of search, it can record the location of the customer's parking. When the customer comes back, the WeChat service number will automatically turn to "find the car". When the customer click "find the car", WeChat will draw the route to the customer, and the customer can follow the route and find the car.

When the customer opens the car, he can settle the parking fee directly with his cell phone.

The license plate will be automatically recognized at the entrance to the parking fee and released directly.

Later, Xidan Joy City will also make parking payment and membership points open, so that members can use integral to offset parking fees, so that customers can experience better and more power to accumulate the score.

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Many members want to enjoy self service. For this reason, the WeChat service number of Xidan Joy City has set many of these functions.

In the past, customers did not know where the integral was accumulated, nor did they know whether the integral was deducted or cleared.

Now, just click on the "integral scan" of WeChat service number's "I want", you can do integral query at any time.

When shopping, customers will get a sales ticket. The sales ticket has a two-dimensional code. Customers can sweep the two-dimensional code to achieve the goal of automatic integration, reduce the way of customers to the member center, and avoid the trouble of customers.

Moreover, the membership card of Xidan Joy City can be tied to micro signals. After binding, a bar code interface will appear.

This means that when members come to Xidan Joy City, they don't need to bring a card.

Eating queues is a normal thing for many shopping malls. Sometimes it takes more than an hour and two hours to eat.

How to make waiting interesting and promote consumption?

In the service of WeChat service number in Xidan, there is a row number ordering service.

After opening, customers will see queuing meals in Xidan's Joy City, for example, there are 76 tables lined up in front of Lukang queue.

At this point, what customers want to do is not to take the number in the restaurant as before, but to select the restaurant that they want to go to, the number of diners, and click the queue to get the number.

When there are 10 people in front of the restaurant, the customer will push a message. "There are 10 more people in front of you."

When there are 5 more people in front of you, you will be prompted again. 4, 3 and 2 will give you a hint when they turn to customers.

If there is something else to do, the customer can postpone another one later.

If there are many people waiting in front, customers can do two things: first, they can take advantage of this time to stroll around. Maybe they will see and buy the goods they want, and the two is to order meals ahead of time.

When customers eat, they usually take 20%-30% time to order meals. In order to save time, increase the turnover rate of restaurant brands, receive more customers and improve sales performance, the service of "order point ordering" in Xidan's joy city is also placed in the WeChat service number.

Click on the "order" button, customers can see every dish, when customers wait, advance the dishes, to the restaurant, click "order" directly out, so that customers save a 10 minute time to turn the menu.


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