Shenyang: "Purple Red" Curtains To Buy Home Become Dark Coffee Color

She was in December last year.

The Zhongshan store of cloth art home textile products has made the curtains.

Recently, she received curtains and found that the color of some curtains was inconsistent with the color selected in the shop, and the request was rejected by merchants.

"The same style and the number of curtains, the samples hung in the exclusive store seems to be purplish red, but when the goods arrive, they hang at home, but they turn into a deep color."

Recently, people in Shenyang have ordered the curtains to arrive, but they do not match the colors found in the store.

She believes that the color deviation of curtains is mainly caused by the lights of franchised stores.

Complaints from the public

Making curtains for "chameleons"

Ms. Li introduced that in December 1st last year, she was in Shenyang's home Art Pavilion.

Zhongshan shop costs 18799 yuan to make 4 types of curtains, and recently received the goods.

"All curtains have different degrees of color difference compared with the samples in the store, and the overall color is dim. No samples were selected when the shop was purchased."

Li said that the color difference of the curtains in the hall and restaurant is large, and the two sets cost a total of 5318 yuan.

Ms. Li said that the curtains with large color differences were purple at the store, but they turned dark brown.

At that time, after deciding the curtains, she made the purple red carpet, decorative painting, table lamp, ornaments and so on, totaling 40 thousand yuan, and now the curtains changed from purple to dark coffee.

Very uncoordinated.

Miss Li believes that the color deviation of the curtains should be caused by the lights of the franchised stores, and then the franchised stores are found. However, the color deviation problem can not be verified on the spot because the lighting equipment has been replaced in the sample display area of the franchised stores.

However, photographs of the curtain samples provided by Ms. Li show that the color of some curtains is purple.

Ms. Lee put forward a request for refund to merchants, which was rejected by merchants.

Reporter verification

Merchants admit not to tell clearly

In January 11th, reporters and Ms. Li came to the Shenyang home art store home textiles Zhongshan shop.

Shop owner said that the first floor curtain area did change the lighting equipment, but the replacement of lighting fixtures has nothing to do with Ms. Lee's complaints.

Under the lamplight of the sample display area on the first floor, the same curtains made by Ms. Li are brown.

Ms. Li believes that the curtains of the same style and number have two different colors under different lights, indicating that when the curtains were selected, the lighting in the shop misled them, and in response to this situation, the shop assistant did not give any hints.

In response to Ms. Lee's complaint, the director of Shenyang home art home chain Limited said that there was no quality problem in the curtains bought by Ms. Lee. The color of the same curtain goods sold in the shop was not purple red. The contract signed between the two parties also agreed that the product is specially customized for customers, and will be processed according to the specifications and sizes provided by the customers. The name and color of the cloth selected by the customer and the size and size of the curtain will be conceited if there is any wrong consequence.

The responsible person provided the relevant contract, but the reporter found that the contract did not specify the specific name of the color of the goods.

In this regard, the person in charge explained that the goods were selected by consumers at the scene, and only when the curtains were marked, the number of the goods would correspond to the corresponding colors.

If the seller did not specify the true color name, the salesperson did not fulfill the duty of disclosure. The person in charge said that the shop was willing to take part of the responsibility for this, and could replace a set of equivalent curtain goods for Ms. Lee.

Ms. Lee said she accepted.

Industry voice

Industry or move to deal with "warm light disputes"

A clothing and accessories store near Zhongjie, the head of the clothing store, said that clothing shops and fabric shops are all very concerned about lighting effects. Although the fluorescent lamps are clearer, they will make the clothes look pale and the colors will be greatly reduced.

In the light, the color of the product itself will change, but the clerk will take the initiative to make a hint.

According to the feedback information of enterprises in Shenyang decoration industry association, over the past year, the household color industry has caused color mismatch due to the warm light, resulting in a gradual increase in consumer disputes, which is caused by the Yellow warm light installed in the store.

Wang Feng, Secretary General of Shenyang decoration industry association, said that the decoration industry association considers that the relevant industry regulations should be formulated in the near future to regulate the sales behavior of businesses.

In the sales link, businesses should take the initiative to express the true color of the merchandise and prompt the possible chromatic aberration of consumers, and at the same time take the initiative to conduct on-site comparison to avoid consumer disputes.

Lawyer voice

Lighting should cause some mistakes in the selection, and businesses should be partly responsible.

Yang Jixin, a lawyer of the consumer rights lawyer group in Liaoning and an Hang Xing law firm of the newspaper, said that in this case, consumers have their own responsibilities for consumers' choice mistakes, but businesses should also assume certain responsibilities for failing to fulfill their obligation to inform.