Rapid Response To Consumer Rights Protection In The Home Textile Market

< p > a few days ago, a tourist from a Shanghai travel agency purchased more than 4000 yuan of < a href= "//www.sjfzxm.com/news/index_f.asp" > bedding goods < /a > in the home textile market. When I was leaving in the evening, I found that the specifications of the purchased items were not correct, and when I returned to the store for change, I had a dispute with the merchant. According to the consumer prompts beside the business license, the visitors dial the telephone number of the 12315 processing station. Less than a minute, business law enforcement officers rushed to the scene and dealt with the dispute in two minutes. Just a face of angry tourists, immediately turned back a smile. < /p >
< p > the home textile market of the double stone bridge is a major super professional market in China, a four star shopping market and a pilot market for the reform of the national foreign trade market. The annual turnover of the market is more than 50 billion yuan, and the annual passenger flow exceeds 1 million. < /p >
< p > < strong > consumers can see the right service sign < /strong > /p > when they look up.
"P >" whether it is in the market, or in the shop to negotiate, as long as a look up, you can see 12315 of the warm hints. " Ms. Cai, a Chongqing businessman, comes here every month to purchase goods. Although Nantong and Chongqing are far apart, Ms. Cai thinks that the a href= "//www.sjfzxm.com" > the home textile "/a" quality and consumption protection are attractive. < /p >
< p > to facilitate consumer complaints, the 12315 service station is located in the core trading area with the most densely packed, most frequent and concentrated consumption. This year, the complaint handling room was moved from the two floor office to the entrance of the hall, and a large sign plate of 12315 consumer rights service station was placed in the lobby of the base floor. < /p >
< p > at present, there are 8 staff stationed at the service station. According to the regulations, on-site complaints must reach the designated locations within 15 minutes. The efficiency ensures that the consumer complaints are echoed and everything is answered. < /p >
< p > strong > Star credibility, the effect is better than advertising < /strong > < /p >.
< p > a businessman in Wuhan ordered 100 summer quilts in the household market of the bridge in April 28th. Only 80 pieces were received in May 6th, and 20 did not receive them. After receiving the complaint, the consumer protection service station immediately went to the merchant's office to verify that the merchant had already explained the situation in the first batch of packaging and sent the rest on the day of May 6th. After a return visit, the situation was just as investigated. Because of good reputation and excellent product quality, Hubei merchants subsequently added orders. < /p >
< p > industry and Commerce Department set up < a href= "//www.sjfzxm.com/news/index_s.asp > < /a > operator credit rating standard according to the market characteristics. Through the original registration information data together with the market organizers, set up the market management household" one household one file "sincere letter file, and update information according to the dynamic situation. At present, there are 69 households in AAA level, 6396 households in AA level, 209 households in B level, 33 households in C level, and 2 households in the D class. Through the activities of "party members' demonstration and operation households" and "civilized and honest business households", we selected 42 "party members' demonstration households" and "civilized and honest business households", and publicized them through publicity columns and exposure columns in various markets, which stimulated the enthusiasm of business owners and strengthened self-discipline awareness. A good market environment for honesty, trustworthiness and ease of consumption entered a virtuous circle of orbit. "324" < /p >