Men'S Online Shopping Men'S Shoes Received Complaints From Women'S Shoes For Five Days.

< p > "I bought a male" a target= "_blank" href= "//www.sjfzxm.com/" > shoes < /a >, when the result was sent to me as women's shoes.

13, this newspaper received a telephone call from Mr. Wang, who bought a pair of men's shoes online, but when he received the goods, he found that men's shoes had become a pair of women's shoes.

And complaints for five days, has not been to solve the problem.

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< p > online shopping men's shoes receive women's shoes < /p >.

< p > Mr. Wang said that in March 5, 2013, he looked at a man's shoe in Van geslpin's shop and the price was 299 yuan.

"I used to shop in this shop, and there has been no dispute."

So on that day, Mr. Wang, as usual, filled out the detailed mailing address.

In March 9th, the courier sent the goods to his home.

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"P", "when I opened the parcel, I was stunned. I bought the men's shoes clearly, and the result was a pair of women's shoes, which made me angry."

Mr. Wang said that when he found that his shoes had been sent wrong, he immediately called the customer service. "Customer service replied to me that they loaded the wrong products themselves, and will solve them as soon as possible."

But this is the five day, and no one has satisfied him with the solution.

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< p > later, after investigation, he found that his shoes were sent to Shandong wrongly, and the shoes he received were actually purchased by Shandong customers.

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< p > merchants let customers change their shoes themselves, < /p >

< p > Mr. Wang said, because it is the businessman's own reason, causing the shoe to send the wrong address, so he asked the businessman to solve the problem as soon as possible.

"On Saturday, I called to ask for a solution, saying it was as soon as possible, and there was no reply.

On Sunday, I called again and asked how to solve it. Customer service said it was a weekend, so I couldn't solve it for the time being.

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From P to Wednesday, I call almost every day to ask how to solve problems from Monday to Wednesday.

Later, they finally came up with solutions for me.

Mr. Wang said, the customer service staff asked him to send the wrong mailing shoes to the customers in Shandong first, the postage paid him first, and after the maid, he gave him the postage.

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< p > "if they find problems on Saturday, they will come up with this solution. Maybe I can promise."

But after five days' delay, I was asked to help them to correct their mistakes, and I would like to pay the postage first, which was too annoying.

Mr. Wang said.

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< p > van guest: admit mistakes and propose solutions. < /p >

< p > 13 days, our reporter contacted customer service of Fan Cheng pin pin.

A worker surnamed Yang told reporters that they had received a complaint from Mr. Wang.

But at that time, it was necessary to investigate and verify the reason for the mistake and did not reply in time for the weekend.

Later, they decided to negotiate shoes with Shandong customers, so they have not come up with solutions.

According to them, they have reached an agreement with the customers in Shandong, who sent the wrong shoes directly to Shandong to Changchun to Mr. Wang.

If Mr. Wang is willing, you can send your shoes to Shandong, so that you can reduce the time of sending mail. The two sides can get their shoes earlier.

But Mr. Wang will pay for the postage in advance.

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< p > but Mr. Wang does not agree with this solution.

On the 13 day, around 16 o'clock, under the multi-party communication of reporters, van customer service said that they had let Mr. Wang send his shoes to Beijing headquarters directly, using postage to pay.

Mr. Wang agreed to this approach.

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