Many Clothing B2C Signed The Proposal &Nbsp; Online Shopping Clothing Quality Guaranteed.

"Christmas, new year's day, Spring Festival, Lantern Festival" four festivals will follow, and the peak of online shopping will also follow.

Online shopping tropical complaints soaring

In recent years, Internet consumption has risen rapidly, but the number of complaints has also risen.

According to 12315 data statistics, in 2011, 12315 complaints and reporting systems received 8962 complaints about online shopping complaints, accounting for nearly 30% of the total complaints, representing a 2.16 fold increase over the same period last year (2834 pieces).

Ren Yana, director of the 12315 complaints center of the Beijing Administration for Industry and commerce, said that from the perspective of consumer complaints, the quality problems such as consumer contracts, delaying delivery and after sale service problems and defective commodities were most prominent.

From the subject of complaint, online shopping complaints involve more than 1000 main bodies, and large online shopping enterprises are the protagonists of consumer complaints.

Group buying complaints obvious holiday effect

In 2011, it was also a year of rapid development of online group buying service. However, due to the different sizes of group buying websites and the uneven distribution of businesses, the group buying industry was in a crisis of confidence.

In 2011, 12315 complaints and reporting systems received 1853 complaints from online group buying, and 6 complaints were received from last month. The average number of complaints per day was 6, showing explosive growth.

Online group buying involves more services, including recharge, catering, cultural entertainment and other service items.

The holiday effect of online group buying complaints is obvious. Businessmen seize business opportunities and organize large group buying to attract consumers to purchase, causing complaints from consumers.

Beijing E-Commerce Association Secretary General Lin Ya said that in order to enable consumers to buy goods that are safe and affordable, the Beijing E-Commerce Association jointly launched a proposal to enhance customer service with online retailers.

Online shopping operators will standardize the sales promotion behavior, abide by their promises, especially focus on major holidays and major promotions, take measures to solve consumer disputes quickly, and effectively protect the rights and interests of consumers.

Up to now, there has been a proposal signed by companies such as fan Kai Cheng, Jingdong mall, Dalong, Wo Wo Group, 58 group, tick group, American group network, cool sports, Martha Marceau, Lok Yu network, excellent purchase network, pharmacy network, Jin Xiang net, I buy net, Yintai network, handle network, 24 coupons, Gaohong mall, waxy network, Lok cool sky, full net, Wangfujing department store, search party, Hua Liu Feng, eight party network, Xidan IGO5 and other enterprises.