Rhyme Tatsu Tong Tong Express Was Criticized By The State Post Office.

2011/5/5 14:43:00 62

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Tong Tong Shen Tong Express Lost

Express delay,

Express loss

And the lack of internal products has become the main issue of the express business complaint in March this year.

Among them, rhyme, Tantong and Shentong are three concentrated companies.

Decline in service quality

。

In March, the State Post Office pointed out that in the notice issued by the postal industry on consumer complaints yesterday, 4131 complaints were received in March on the express delivery business. Among them, 2109 Express Express delays accounted for 51.1%, accounting for 51.1%, reflecting 919 pieces of express loss and short internal parts, accounting for 37.8%, 28.1% and 24.9% of the loss of express products, Yuantong, Shentong express loss and short account, which should be paid enough attention to.

In addition, in March, consumers also made effective complaints to 38 express companies. Among them, the courier companies failed to reply to the time limit stipulated by the provincial postal administration, but there were 141 replies, 19 STO, 16 express delivery in one state in Guangzhou, 14 express delivery in Beijing express, 16 in China post express logistics company (EMS) and 13 in Xin Feihong express.

According to the notice data, consumers in March were postal.

Service complaints

The main problem is still mail delays, accounting for 65.8% of the effective complaints of postal services, representing an increase of 171.4%. over the previous year. The effective appeals for mail loss and internal defects and service attitude were increased by 177.8% and 233.3%. compared with the same period last year, while the effective complaints reflecting illegal fees decreased by 16.7% compared with the same period last year.